Insurance and Financial Services

drias Transnat has been meeting the needs of the insurance and financial services industries for thirty-two years, offers a comprehensive suite of services for the insurance and financial services industries. For additional information on how drias Transnat can meet your specific needs, please click on a service below.

Services Offered

Contact Centre

drias Transnat's representatives supports an extensive range of life, supplemental, and general insurance products. Best-in-class contact centre systems, call recording and monitoring capabilities, and our proprietary staffing model combine to achieve our goal of exceeding our partners' expectations the world over.

Highlights of drias Transnat's contact centre expertise includes:

Lead conversion
Rapid scaleability for large call volume events
Customer surveying
Up-sell and cross-sell programs
Customer retention services
Winback programs

Data Processing and Reporting

drias Transnat has developed sophisticated systems for fast, accurate processing of new enrollments resulting from a comprehensive array of marketing channels including:

Outbound calling
Inbound phone sales
Web-based sales
Direct mail

We can accept a wide variety of inbound file formats and are fluent with the append protocol. We are able to process both paper applications and electronic enrollment files. Paper applications are accepted through a client-dedicated P.O Box addess, and high speed extraction machines are used to expedite large incoming mail volumes.

Fulfilment

drias Transnat can support paper or electonic fulfilment packages, including policies/certificates via e-mail or through our customer service website INSADM.com. Hard copy insurance coverage documents are issued through a comprehensive 'print-on-demand' system. Optical mark recognition technology is used to identify all regulatory requirements or any unique printed inserts which might be required. Welcome kits and privacy notices are customised based on our partner's needs. We can also develop and produce special one-time mailings for our partners.

Notification Services

drias Transnat will work with our clients to design appropriate, clear, and accurate notifications to customers that will help alleviate anxieties and concerns while delivering content to the individual, based on industry best practices.

Examples Include:

Privacy notices
Carrier name changes
Other regulatory communications

Underwriting and Claims

drias Transnat claims technology enables us to process claims for virtually any insurance product for our partners.

We provide underwriting services which offers the option to perform underwriting functions in partnership with our clients in-house underwriting department, or in partnership with a provider of underwriting services. In addition to life products, drias Transnat is also able to underwrites and processes claims for the following products:

Accidental Death and Dismemberment
Hospital Indemnity
Hospital Accident
Disability
Medical Supplement
Short Term Care

IN HOUSE UNDERWRITING:

We apply customisable underwriting rules, dictated by our partners, to each application. Our advanced technology, which includes imaging systems, features approval or declination, as well as facilitating the automated processing of incomplete applications. drias Transnat uses personalised notifications to request any missing information, and produces a follow up letter to ensure maximum customer response.

PRODUCT UNDERWRITTEN BY THE CARRIER:

drias Transnat has secure electronic transmission technology to speed approval and declination of fully underwritten products. We achieve timely fulfilment and policy / certificate issuance by working closely with carriers to accelerate underwriting, efficiently and in accordance with each carrier's guidelines.

Billing and Payment Processing

drias Transnat structures premium billing services to match our partners' individual parameters. We offer 'every calendar day' billing, and all payment types can be billed daily, monthly, quarterly, semi-annually or annually. Our structure and technology supports timely and accurate processing of large volumes of customer payments. This effort is supported by high-speed print capacity and insertion machines.

drias Transnat uses enhanced automated premium payment processing systems for all payment methods. We facilitate timely updates of insured records and accurate, prompt premium reporting to our partners.

Lines of Business and Products

drias Transnat can service the following lines of business:

Life
Health
Annuity
Household Insurance

The following products are a sample of our expertise:

AD&D
Critical Illness
Hospital Income Plan
Term Life
Whole Life
Short Term Disability (Accident & Sickness)
Annuity – Fixed
Annuity – Structured

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Insurance and Financial Services

Services Offered

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Insurance and Financial Services

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